🚧 Dental School Map is under construction. Some features are still being built, so thanks for your patience! Questions? Contact us.
Dental School Map🔍
← D2 courses
D2 · Free video course

Behavioral Science & Patient Communication

Learn to interview patients, motivate behavior change, explain care in plain language, work across cultures, calm dental fear, handle difficult conversations and collaborate with the whole health care team.

8 chapters · 31 videos

Sign in to track your progress, vote on videos and save flashcards.

⏱ Timed practice test
Community picks, not instructor-reviewed yet. These videos come from dental schools, faculty and dental educators. Always follow your own school's technique and instructors. Spot a better video or an error? Tell us.

1 Patient-Centered Care & the Dental Interview

2 Motivational Interviewing & Health Behavior Change

3 Health Literacy & Plain-Language Communication

4 Cultural Competency & Care of Diverse Populations

5 Dental Fear, Anxiety & Non-Pharmacologic Management

6 Difficult Conversations & Managing Patient Expectations

7 Professional Communication with Colleagues, Staff & Faculty

8 Interprofessional Collaboration & Team-Based Care

Credits & references

Every video is embedded from YouTube and belongs to its creator. Dental School Map doesn't host, own or edit these videos. Please subscribe to and support the creators below. Creators: if you'd like a video removed or credited differently, contact us.

  1. TheACHonline. “"Building Efficiency and Effectiveness through Patient-Centered Interviewing" by Auguste H. Fortin.” YouTube. youtube.com/watch?v=_wuTXZ7yvDs
  2. University of Nottingham. “Clinical communication skills - verbal communication - full version.” YouTube. youtube.com/watch?v=klfoD4cVkDY
  3. Dr Alex. “2 Introduction to the Calgary Cambridge Guide to the Medical Interview.” YouTube. youtube.com/watch?v=zjAqbWvnFB0
  4. Cleveland Clinic. “Empathy: The Human Connection to Patient Care.” YouTube. youtube.com/watch?v=cDDWvj_q-o8
  5. Bill Matulich. “Introduction to Motivational Interviewing.” YouTube. youtube.com/watch?v=s3MCJZ7OGRk
  6. MerloLab. “The Effective Dentist: Motivational Interviewing Demonstration.” YouTube. youtube.com/watch?v=f8QSA_5PEFM
  7. American Society of Addiction Medicine. “Guiding Patient-Centered Interactions: The Four Tasks of MI.” YouTube. youtube.com/watch?v=uJNTFuWlLR8
  8. MI Center for Change. “Stages of Change & Motivational Interviewing - MI Center for Change.” YouTube. youtube.com/watch?v=Yjy07qYVN7M
  9. AMAFoundation. “Health literacy and patient safety: Help patients understand.” YouTube. youtube.com/watch?v=cGtTZ_vxjyA
  10. Stanford CME. “Plain Language - Teach-Back Method | MedAnimations.” YouTube. youtube.com/watch?v=uleJvo6mxlM
  11. North Western Melbourne Primary Health Network. “Teach back - a technique for clear communication (extended version).” YouTube. youtube.com/watch?v=12QABqfnC48
  12. darrendewalt. “Teach Back Video--a technique for teaching patients.” YouTube. youtube.com/watch?v=IKxjmpD7vfY
  13. Psych Hub. “What is Cultural Humility?.” YouTube. youtube.com/watch?v=c_wOnJJEfxE
  14. OPENPediatrics. “Strategies for Effectively Working with Interpreters by K. Douglas, et al. | OPENPediatrics.” YouTube. youtube.com/watch?v=ZSp7n1XmW04
  15. AHRQ Patient Safety. “TeamSTEPPS: Limited English Proficiency Safety: CUS Words.” YouTube. youtube.com/watch?v=ny1kr93_sKk
  16. DDW Meeting. “How Unconscious Bias Impacts Patient Care.” YouTube. youtube.com/watch?v=rzbuq08jlUc
  17. Mental Dental. “Patient Management | Anxiety & Pain Control | INBDE, ADAT.” YouTube. youtube.com/watch?v=lIKsYXHp0lU
  18. ExamineDental. “How to Manage Dental Anxiety EASILY | Management of Anxious Patients.” YouTube. youtube.com/watch?v=yCwO-B_4_PA
  19. British Dental Journal. “Tim Newton - Video Abstract - CBT for Dental Phobia.” YouTube. youtube.com/watch?v=zk1dGGokq4E
  20. Geeky Medics. “Breaking Bad News - SPIKES Overview - OSCE Guide | UKMLA | CPSA | PLAB 2.” YouTube. youtube.com/watch?v=9afuudUCKm4
  21. Texas Medical Liability Trust. “De-escalation video 2: How to de-escalate disruptive patients.” YouTube. youtube.com/watch?v=nemXm6-OFhY
  22. PhysicianHealthBC. “Difficult patient - angry about office wait - empathic.” YouTube. youtube.com/watch?v=vM3su8ZcriY
  23. UMichDent. “Patient Communication Demo: Crown vs. Filling 2.” YouTube. youtube.com/watch?v=kfF8dv5nYbw
  24. AHRQ Patient Safety. “TeamSTEPPS: SBAR in Inpatient Medical Teams.” YouTube. youtube.com/watch?v=nbJPAumzJrc
  25. AHRQ Patient Safety. “TeamSTEPPS: DESC Script in the Physician's Office.” YouTube. youtube.com/watch?v=Qqu68Kj0VWc
  26. AHRQ Patient Safety. “TeamSTEPPS: Applying CUS and Teach Back in Inpatient Setting.” YouTube. youtube.com/watch?v=M-w9wFEuPFc
  27. M Christiansen. “TeamSTEPPS Call-Out, Check-Back.” YouTube. youtube.com/watch?v=nujvSKrxJhs
  28. UCSF IPE Program. “Module 1, Segment 1: Introducing core interprofessional concepts.” YouTube. youtube.com/watch?v=0LRZEp-ECVQ
  29. American Institute on Disparities in Public Health. “Interprofessional Medical-Dental Collaboration.” YouTube. youtube.com/watch?v=VwkWa6q0Chc
  30. University of New England. “InterProfessional Education Collaborative (IPEC) Overview.” YouTube. youtube.com/watch?v=2XzdQyVIXhA
  31. Midwestern University. “PA and Dental Program interprofessional education & collaboration.” YouTube. youtube.com/watch?v=d_rxV0_x1SQ